Please read the following carefully.
The responsibility of My Golf Concierge and/or its agents are limited. My Golf Concierge acts only as an agent for clients in regard to travel. My Golf Concierge, Inc assumes no liability for injury, damage, loss, accident, delay or irregularity which may be occasional either by reason of defect, through acts of God, war, fire, breakdown in machinery, riots, and strikes or from any causes beyond the control of My Golf Concierge. Tour services including but not limited to tee times, transportation, lodging and meals are furnished by independent contractors (suppliers) and do not act for or on behalf of My Golf Concierge. My Golf Concierge is not reliable or responsible in any way or form for any act, error of omission or for inconveniences due to loss, damage, injury or death related to travel arrangements.
RESERVATIONS AND PAYMENTS:
An initial deposit of 25% per person is required to confirm a reservation. Reservations that include air transportation also require full payment of the air portion. Some vendors require a larger deposit during peak or holiday times. No travel services will be booked or confirmed without receipt of deposit.
Final Payment is due 30 days prior to departure. For reservations made within 30 days of travel, full payment is required at time of booking.
My Golf Concierge cannot guarantee any reservations not paid on time. For example, My Golf Concierge may be required to release rooms back to the supplier when not paid on time. In most instances, My Golf Concierge will make every effort to reacquire accommodations. As a result, the customer will be required to pay any late booking fees incurred by My Golf Concierge plus an additional $25.00 re-booking fee.
All cancellations must be received by My Golf Concierge in writing via email.
The initial deposit is fully refundable if trip is cancelled within five days of making the reservation, provided the reservation was initially made 35 or more days prior to departure. Reservations made within 35 days of travel are subject to the cancellation penalties outlined below.
Cancellations requested 31 or more days prior to departure will be assessed with a $75.00 per-person penalty plus any non-refundable fees assessed by the travel suppliers and vendors. Cancellations requested between 15 and 30 days prior to departure will be assessed with a $150.00 per-person penalty plus any non-refundable fees assessed by the travel suppliers and vendors. Cancellations requested 14 or fewer days prior to departure will be assessed on a case by case basis pending all penalty costs assessed by My Golf Concierge, the travel suppliers and vendors.
Changes made to existing reservations are subject to a $25.00 change fee in addition to any fees charged by the travel supplier and vendors. Any change made to airline tickets are subject to additional fees outlines by individual airline charges regardless of the time of change.
All golfers must check in at least ½ hour prior to tee time. Tee times missed due to late check in or due to weather related issues will be handled on an individual basis by each course and are not the responsibility of My Golf Concierge. Once play begins, no refunds will be provided by My Golf Concierge for any reason. No cash refunds will be issued for rain checks obtained at any golf course. Rain does not constitute cancellation of play unless the golf course officially closes. My Golf Concierge will not be responsible for lost or cancelled tee times as a result of air flight delays, war, or acts of God. All golf courses require proper attire (e.g. collared shirts, Bermuda shorts, no t-shirts, cutoffs or jeans, etc.).
NO REFUNDS FOR UNUSED SERVICES:
Refunds or allowances will not be made for transportation, accommodations, tee times, services or other portions of the trip which are unused on or after the travel departure date.
Travelers are strongly advised to protect themselves with insurance. Optional cancellation, accident, health and baggage insurance are available to protect travelers from unforeseen circumstances. Upon request, My Golf Concierge will provide further information and rates. Insurance must be purchased at the time of the reservation when making the initial deposit.